4 Pery Square, Limerick 061 310155
Pery Square Staff Agency

Service Advisor

Website PerySquareColl Pery Square Staff Agency

Service Advisor

City: Limerick

Job Description

Our Client is seeking a Service Advisor for their Dealership.  Your role will be to ensure optimum advice and customer care quality for Service customers.  You will report directly to the Service Manager. ​

Responsibilities include

  • Managing the workshop booking in process to ensure maximum workshop occupancy and efficiency
  • Creating complete and detailed orders with vehicle data, diagnosis, estimated FRU (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)
  • Organising test drives to ensure correct diagnosis by a Service technician and workshop master technician
  • Checking parts availability prior to start of repairs
  • Offering accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion
  • Selling services not yet performed (telephone offers)
  • Ensuring customer mobility
  • Obtaining customer approval for additional work and provide this information to the workshop master technician / time scheduling
  • Checking and approving the complete and correct invoicing for services
  • Observing the applicable Terms and Conditions of Repairs
  • Performing final approval with test drive and check of invoice
  • Explaining the invoice to the customer and to hand over the car to the customer
  • Providing information on prices and agree schedules
  • Assessing warranty and goodwill applications from both a professional and technical point of view
  • Agreeing on payment terms with the customers, according to principles established with the directors
  • Recording vehicle data for the customer file
  • Making cost estimates taking all-in prices and maintenance (in accordance with the current value) into account.
  • Assigning loan and rental cars to customers
  • Passing on information to Parts Sales to optimise parts supply
  • Organising and check product recall campaigns
  • Invoicing orders
  • Splitting warranties

Personal Characteristics:

You will be Customer focused with good conversational and questioning skills; good attention to detail, ability to explain the customers bill, confident; commercially aware, enthusiastic and positive; trustworthy, resilient; smart appearance

If you’re interested in this Service Advisor position send us your CV below or give us a call on 061 310155 to discuss further, also please mention the job title in your email when you are applying for this job.

To apply for this job please visit www.perysquareagency.ie.